Consular and General Affairs Officer

The Consulate General of the Kingdom of the Netherlands in São Paulo is looking for a Consular and General Affairs Officer

IMPORTANT: Due to the overwhelming number of applications received for the position of Consular and General Affairs Officer, we are no longer accepting applications submitted after the 20th of April.
General
Job title:                     Consular and General Affairs Officer (non-remote)
Unit/mission:             Consulate of the Kingdom of the Netherlands, Sao Paulo, Brazil
Starting date:             As soon as possible
Contract:                    Local (Brazilian) contract at the Consulate, 40 hours a week
Salary:                        Local pay scale 6 (min. R$ 10.160 – max. 15.240) market competitive and depending on relevant work experience

Why Join Us? This role offers a unique blend of consular, administrative and operational responsibilities, allowing you to make a meaningful impact across multiple functions within our organization. If you thrive in a dynamic setting and are dedicated to providing excellent consular support services, we encourage you to apply!

The ideal candidate for the position of Consular and General Affairs Officer at the Consulate of the Netherlands in São Paulo is an individual who embodies the following qualities:

• Team Player: The ideal candidate should be collaborative and work effectively within a team. As the consulate operates in a team-oriented environment, the candidate must be able to communicate openly, share knowledge, and contribute to a positive and productive work atmosphere. Cooperation with colleagues and local authorities will be essential in delivering high-quality services.
• Customer-Oriented: The candidate should have a strong focus on providing exceptional service to citizens, with the ability to address their needs efficiently and with empathy. Understanding the diverse needs of individuals, handling inquiries with professionalism, and delivering accurate information in a friendly and approachable manner are key to ensuring high-quality consular services.
• Meticulous and Detail-Oriented: Given the importance of handling sensitive and official documentation, the candidate must have a keen eye for detail. This includes accurately processing visa applications, legal documents, and maintaining organized records. The candidate should be thorough in reviewing documents and ensuring that all consular processes comply with both local and international regulations.
• Multitasker: The ideal candidate will thrive in a dynamic and fast-paced environment. The ability to manage multiple responsibilities simultaneously, such as assisting citizens, processing documentation, responding to inquiries, and supporting various consular services, is crucial. The candidate should be able to prioritize tasks effectively to meet deadlines while maintaining a high standard of work.
• Flexible and Adaptable: As the consular environment can change rapidly, the candidate must be flexible and adaptable to new procedures, priorities, and challenges. The ability to stay calm and adjust to shifting demands, whether it’s handling urgent matters or new directives, will be essential for success in this role.

Main duties

The main focus of this position is on consular services.

Consular services

• Provide consular services to citizens of the Netherlands residing in or visiting São Paulo, including assisting with passport and visa applications, naturalization, civic integration exams, consular declarations, and emergency services (e.g. detainee visits, hospitalization, robbery, deaths, etc.).
• Manage and process requests for visas and immigration-related services in compliance with national and international regulations.
• Serve as a liaison between the Consulate and local authorities, ensuring smooth collaboration on consular matters.
• Respond to inquiries from citizens, providing information and assistance on various consular services.
• Handle the day-to-day administration of consular services, including maintaining records, filing systems, and managing correspondence.

General Affairs services

• Oversee day-to-day administrative operations, ensuring efficiency and accuracy in office management.
• Manage correspondence, filing, and documentation, both digital and physical, ensuring confidentiality and organization.
• Oversee smaller maintenance project within the office and the official residence of the Consul General.
• Maintaining contacts with relevant departments of the Ministry of Foreign Affairs in the Netherlands, proactively seeking for alignment, when required.

What we are looking for:

• Good communication and writing skills in Portuguese and English. Dutch is an added advantage.
• Ability to collaborate with a diverse team in a dynamic work environment.
• Customer oriented and empathetically dealing with problems.
• Problem solving skills and proficiency in common Office software (Word, Excel, Powerpoint, etc.).
• Preferably 3+ years of relevant work experience and education in relevant area.
• Willingness to occasionally travel within Brazil to support Dutch citizens.

What we offer:

• Being part of the diverse and international Consulate team which has around 18 staff members, consisting of a mix of local and expat staff.
• A chance to know the diplomatic and business network of the Kingdom of the Netherlands in Brazil comprising the Embassy in Brasilia, Consulate General in Sao Paulo and Rio de Janeiro and Netherlands Business Support Offices in Belo Horizonte and Porto Alegre.
• A dynamic and international work environment where you will have the opportunity to gain experience in several domains.
• A market competitive salary and conditions with several additional benefits.

Working environment

The Consulate General of the Kingdom of the Netherlands in São Paulo is part of the broader Brazil network: the Embassy of the Kingdom of the Netherlands in Brasilia, the Consulate General in Rio de Janeiro and the Netherlands Business Support Offices in Belo Horizonte and Porto Alegre. The Consulate General has 18 staff members and consists of an agricultural employee, a consular department, an innovation team, general affairs and a cultural/economic and trade section.

Diversity / inclusiveness

The Netherlands Ministry of Foreign Affairs is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organizational capability. We welcome and encourage applications from people of all backgrounds. 

How to apply:

Interested candidates may express their interest by sending an e-mail to SAO@minbuza.nl, with a motivation letter (max. 1 page) and resume (both in English) attached. Applications will be accepted until the 20th of April.

For more information please contact the Operational Manager Peter de Bruijn via peter-de.bruijn@minbuza.nl.

We look forward to hearing from you!